At Find IT Here our mission is to provide meaningful relationships with our clients, not just transactional ones. When something goes wrong it’s an opportunity to make this right again, so you’re never left with uncertainty when faced with a problem. We’re here to help for the complete life cycle of all products we supply. What’s more, we’ll also help where possible with products purchased elsewhere. Our unrivaled customer service is something we take great pride in.
- Have a question or require support? Chances are we have come across your problem or something similar before. If it’s something we can’t help with directly we will provide the necessary contacts or provide links to resources that will assist you.
- Need to make a warranty claim? Initially you will need to speak to the vendor directly. However, we recommend you contact us first so we can provide the correct contact details and any proof-of-purchase (PoP) documentation in support of your claim. In most cases, once a claim is lodged, Find IT Here can then manage the process for you. Saving you valuable time and resources.
- Can’t wait for the warranty process to be completed? In many situations of hardware failure under warranty, Find IT Here can facilitate an Advance Replacement. By minimising the impact of warranty claim, your able to get back to work sooner. If an Advance Replacement options is available we will notify you when you contact us about your claim. Conditions apply.
There are many other support services provided by trusted 3rd party contractors and integrators, that can be accessed through Find IT Here and billed to your trading account. Some of these services are listed below.
- Onsite printer repair – Available most locations Australia wide.
- Offsite network support – Australia wide.
- Onsite network support in Sydney, Melbourne and Brisbane.